Legal
Privacy Policy
How Tanhwe Guest House collects, uses and protects your personal information.
Information we collect
We collect information you provide when making a booking enquiry or contacting us. This may include your full name, phone number, WhatsApp number, email address, booking dates, room preferences, and any additional information you choose to share with us.
How we use your information
Your information is used to process booking requests, prepare quotations and receipts, communicate with you about your stay, and provide the services you request. We may use your contact details to send booking confirmations, reminders, and information about your upcoming stay.
Communication
We communicate with guests by phone, email and WhatsApp. By providing your contact details, you consent to being contacted regarding your booking enquiry, reservation, and stay at our facility.
Cookies and analytics
Our website uses basic cookies to improve functionality and may use website analytics to understand how visitors use our site. This helps us improve the user experience. You can adjust your browser settings to refuse cookies.
Data storage and protection
Your data is stored securely and accessed only by authorised staff. We take reasonable precautions to protect your personal information from unauthorised access, alteration, or disclosure.
Data retention
We retain your booking and contact information for legitimate business purposes, including financial record-keeping and historical reference. Records are retained as required by applicable laws.
Your rights
You have the right to request access to the personal information we hold about you, request corrections, or ask that we delete your information where appropriate. To exercise these rights, please contact us using the details on our Contact page.
Third-party services
We may use third-party services for website hosting, analytics, and communication tools. These service providers have their own privacy policies governing the use of your data.
Policy updates
We may update this privacy policy from time to time. Changes will be posted on this page. We encourage you to review this policy periodically.
Contact us
If you have questions about this privacy policy or how your data is handled, please contact us at +264 81 380 8097 or via WhatsApp at +264 81 380 8097.